Food supplement · Not a medicine · Sold by ANA PAULA PINTO DUARTE SANTOS, Entroncamento, Portugal

Refund & Return Policy

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ANA PAULA PINTO DUARTE SANTOS wants you to be satisfied with your purchase of Nuvine Fusion Caps. This policy explains your rights and our process for returns, refunds, and cancellations.

1. Your Right to Return

You have 14 calendar days from the date of delivery to return Nuvine Fusion Caps. This right applies across the United Kingdom and reflects UK consumer rights legislation (Consumer Contracts Regulations 2013).

2. Condition of Returns

Nuvine Fusion Caps is a food supplement sold in sealed packaging. For hygiene and food safety reasons, we can only accept returns of sealed, unopened packaging. Once the tamper-evident seal has been broken, the product cannot be accepted for return. This is a lawful exception to the right of withdrawal for food supplements.

3. How to Arrange a Return

  1. Contact us within 14 days of delivery by email at [email protected] or by phone at +44 20 7946 0817 (Mon-Fri, 09:00-17:00 GMT).
  2. We will provide you with return instructions and a return address.
  3. Package the product securely and send it back using a tracked service. We recommend retaining proof of postage.
  4. Return shipping costs are the responsibility of the customer, unless the product was delivered in error or is defective.

4. Refunds

Once we receive and inspect your return, we will process a refund within 14 calendar days. As payment was made on delivery (by cash or card to the courier), refunds are issued by bank transfer or by the method agreed with you. We will contact you to arrange this.

5. Cancellation Before Dispatch

You may cancel your order at no cost at any time before it is dispatched. Simply inform us during the confirmation call, or contact us by phone or email afterwards. If your order has already been dispatched, you may refuse it on delivery - the parcel will be returned and your order cancelled at no charge.

6. Refusal of Delivery (COD)

Because payment is made on delivery, you are under no obligation to accept or pay for the parcel. If you choose not to accept delivery, the order is cancelled automatically and no charge applies.

7. Defective or Incorrect Products

If you receive a product that is defective or was delivered in error, please contact us immediately. We will arrange collection and provide a full replacement or refund, including any return postage costs.

8. Contact

ANA PAULA PINTO DUARTE SANTOS · Tv. de Almeida, 49, 9º Dir., 9640-636 Entroncamento, Portugal · [email protected] · +44 20 7946 0817